Return Policy

Returns

You have 30 days from the day your order arrives to request a return. To be eligible, you'll need your order number or proof of purchase.

How to start a return

Email hello@biswell-beauty.com with your order number and let us know you'd like to return your order. We'll review your request and email you return instructions. Please don't send anything back before you hear from us — packages sent without an approved return can't be processed.

Return shipping is the customer's responsibility.

Damaged, defective, or wrong items

Please check your order as soon as it arrives. If something is damaged, defective, or not what you ordered, email hello@biswell-beauty.com within 30 days with your order number and clear photos of the product and its packaging. Our team reviews every claim and will follow up with a replacement or a refund once it's approved.

If your order never reaches you, let us know within 30 days of the expected delivery date and we'll look into it with you.

Refunds

Once your return is approved, we'll refund you to your original payment method. Refunds are issued right away on our end, though it can take up to 10 business days to appear on your statement depending on your bank. Original shipping charges aren't refundable.

Subscriptions

Subscription orders follow this same policy. To pause, skip, or cancel a subscription, see Subscriptions & Cancellations.

Exceptions

This policy covers orders placed at biswell-beauty.com — if you purchased from another retailer, their return policy applies. We reserve the right to limit or decline requests where there's a pattern of repeated claims across multiple orders.

Questions about your order? Email hello@biswell-beauty.com and we'll help.